PLEASE COMPLETE THE FORM BELOW FOR ALL WARRANTIES, RETURNS AND EXCHANGES.
We cannot process any items returned unless you have contacted us beforehand.
STORE CREDIT, EXCHANGES & REFUNDS
Buying stuff online can be tricky. It can be hard to get the right size or know what products look like before trying them on or seeing them in person. We’re here to help so if you’re unsure please get in touch with our friendly team before you make an order. If you choose incorrectly, we will happily sort out a store credit or exchange within 60 days of your original purchase. We can only exchange or provide store credit for products returned within this period in new, unused condition including all original tags, parts and components. For returned products that were purchased on sale or have gone on sale since your purchase, store credit will be provided for the sale price of that item.
Refunds are available for items returned within 30 days of your original purchase. We will only provide refunds for products returned within this period that are in new, unused condition including all original tags, parts and components. If your order was eligible for free delivery, we will deduct the cost of shipping it from your refund.
WHAT IF I HAVE USED MY PRODUCT?
When it comes to watersports, we realise it can be difficult to know how a product will work until you get it on the water. If you’re unsure about whether a product will suit your needs please get in touch with our knowledgeable and friendly staff. We love talking about watersports and are here to help you make the right choice. Alternatively, take advantage or our Demo Program where you can try a board or ski before you buy.
If you want to return a used item bought from us we will do our best to find a solution. We cannot provide refunds in this circumstance but in some cases we may be able to offer you store credit or an exchange to our estimated value of the used product. Please be mindful that once a product has been used it cannot be resold as new. Therefore, used products will not be of the same value as when you purchased it even if they are undamaged and in good condition.
Most products we sell are covered by a manufacturer’s warranty of 12 months from the date of purchase. If you have a faulty product please complete the below form and we will contact you to sort out your claim. Please be as detailed as possible in your description of what has happened and include all photos to support your claim. Remember, it is not at our discretion to approve or deny warranty claims. It is up to the manufacturer to approve warranties and to decide whether to replace, repair or refund your item. Once approved, freight costs of replaced or repaired products under warranty will be covered by us or the manufacturer. If you have had to ship your product back to us we will reimburse you for standard delivery cost of returning that item. In many cases, warranties can be approved without needing to return the product.
Authority To Leave gives couriers permission to leave your parcel without obtaining a signature. Waterskiers World is not liable for any loss or damage to the parcel once a courier has left it at your property. This means it's really important there‘s a safe place the parcel can be left. If you have any questions about this please call 07 3379 6933