All returns must be made within 14 days of purchase along with proof of purchase. All products purchased are covered by manufactures warranty which varies from item to item but is usually 12 months.
Faulty products still under warranty will be repaired, replaced or refunded depending on the situation and manufactures specifications.
Please choose carefully as Waterskiers World & Ski Surf and Snow do not refund if you change your mind or have made an incorrect choice ( please contact our friendly staff if you have any concerns with your choice before purchase ). We will however usually offer a store credit or exchange of items as long as the product is in original packaging and condition and returned within the above stated time frame.
Freight costs for the return of all goods is to be met by the customer. The customer must contact the store of purchase before any returns are made.
Return shipping on warranty claims is the responsibility of the buyer. The manufacturer or Waterskiers World will cover shipping charges on all items replaced or repaired under warranty.
Authority To Leave gives couriers permission to leave your parcel without obtaining a signature. Waterskiers World is not liable for any loss or damage to the parcel once a courier has left it at your property. This means it's really important there‘s a safe place the parcel can be left. If you have any questions about this please call 07 3379 6933